Welcome to Online Lighting. Our
main aim is provide high quality products and low Internet prices. We hope
that any queries you may have are answered in the text below. |
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Contact
Details
Online Lighting welcome you to contact us regarding any queries
you may have with our products, service or this website. Our offices are open
between 8:30am - 5pm GMT Monday - Friday.
Telephone: 0845 260 1255 - Calls are charged at local rates.
Fax: 01279 641605
Email: info@onlinelighting.co.uk
Postal Address:
Mustang Enterprises Ltd.
3 West Place
West Road
Harlow
Essex
CM20 2GY |
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How do I order goods?
We have made buying from Online Lighting as simple as possible. Our shopping
basket will store items you have placed within it for up to four hours. Each
item for sale will have an order button. When you press this button you are
taken to the order-processing page where the item will be automatically added
to your basket. To view items in the shopping basket and amend them
accordingly simply click on the 'show order' section.
You can input how many of each item you would like, decide to continue
shopping, remove an item from the basket or check out and place your secure
order. It is at this time you would be asked for your name and address and
then your credit card details if the shop has online authorisation. |
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Accepted
Payment:
Paying online is simple, we accept Mastercard, Visa and Switch debit cards.
Credit / Debit Card orders are authorised in real time, and an order
confirmation email will be sent detailing your order. If you place an offline
order you will be contacted by one of our representatives to arrange payment –
this will usually be by cheque or postal order. Please make cheques payable
to:
Mustang Enterprises Ltd.
3 West Place
West Road
Harlow
Essex
CM20 2GY
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Privacy Policy:
Online Lighting will only collect information when ordering from the web site.
Details collected will include personal details, credit card details and a
delivery address. These details go to our accounts system via a secure server
hosted by our payment solution company, ishop. No third party
companies or persons will have access to this information and it will only be
used by ishop to process the order(s) placed. All information is
collected lawfully and in accordance with the Data Protection Act 1998. Any
personal data will not be transferred out of the EEA.
Other areas of the site that collect information will have an 'opt out'
facility. If one is not present (the secure order form) you are assured that
your information will not be added to our mailing lists. Customers are only
sent emails if they have requested to do so. Online Lighting have or will
never pass on your details to third party companies. We do not send
random marketing emails to personal email addresses (spam). |
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Security Policy:
Online Lighting use ishop as their payment solution company.
ishop is an approved payment solution provider for Barclays
Merchant Services, Nat West Streamline and The Bank of Scotland, and as such
their security systems have been vetted. Security is a main priority for
ishop, and everything is done to ensure that any transaction
performed through this system is done so safely and 100% securely. The systems
are monitored 24 hours a day 7 days a week. |
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Faulty Goods -
Returns:
We offer a no quibble money back guarantee for seven working
days after the date of delivery for goods returned in new unused condition in
their original packaging. We also offer a 28day full refund guarantee on all
items purchased that develop a fault or that become unsuitable for their
purpose. If the item(s) ordered are defective you are entitled to a full
refund including delivery charges, or replacement (if available). If the item
(s) being returned are not defective then they must be sent back at your own
cost.We reserve the right to claim or not refund the original carriage cost
for goods returned under this policy. If you return part of an order that
makes your original order under carrige paid value we reserve to right to make
a charge for carriage against the balance of the order originally supplied.
Please note for light fittings that are covered by a manufacturers anti
corrosion guarantee these guarantees are null and void if products are
installed where there is Salt,
Fertilisers and
Chemical
pollution in
the air.
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Delivery of
goods:
Online Lighting aim to deliver your goods between 3 - 5 working days after you
initially ordered them. If delivery is likely to be longer a member of Mustang
Enterprises Ltd. will contact you advising you of an approximate delivery
date. It is our strict policy not to take payment for the order until the
goods are ready for dispatch. We deliver via courier service who will not
accept claims for goods damaged in transit unless the goods are signed for as
damaged. Please ensure that you do not sign for goods in good condition unless
you are sure the goods are undamaged. All claims for damaged goods must be
notified within 48 hours after delivery as no liability for damage can be
accepted after this period. Most courier companies will attempt deliver twice
should there be no one available to take delivery and sign for the goods,
after these two attempts the goods will be held at the couriers local base for
collection, any further delivery attempts or redirection to another address
may incur charges from the courier company |
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Delivery
Charges:
The delivery charges are as follows (different rates may apply for non UK
mainland and overseas delivery as well as some areas of Scotland inc Postcodes
AB31-AB56 IV1-IV63 KW1-KW14 PA21-PA38 PH4-PH50 BT and are shown in the
checkout area of the
site):
| £0 - £9.99 |
£5.95 |
£10.00 - £100.00 |
£7.95 |
£100.01 + |
FREE |
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We do offer a full next day delivery service for items available for immediate
dispatch, an option to select this service is given in our checkout
section. You will be notified of the delivery charge before agreeing to the
transaction. If you do require any further information regarding delivery
please contact our offices 0845 260 1255 |
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Order
Cancellation:
If for any reason you wish to cancel your order, please
contact us up to 7 working day days after the order was placed. If the item
has already been dispatched we ask you to return the item at your own cost. If
you do not we will deduct the cost from the refund for the charge of
collecting the goods. You will receive a refund within 30 days of
cancellation. |
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Complaints:Online
Lighting rate customer satisfaction highly. If however you are not happy with
the level of service you are receiving from us you may email us on this
address complaints@onlinelighting.co.uk and we will attend to your
comments within five days. During this time we may contact you. Please be
aware that we will do all we can to resolve any problems you may have. You
will be kept well informed at all times. |
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Other
Information:
Due to the high number of items on this site, any items ordered that are
priced incorrectly will result in the customer being contacted with the option
to continue with the order. Please also note, the item pictured on this site
may differ than that of the item delivered. Cookies are used on our site
to create and maintain a shopping basket.
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