Delivery Information

At Online Lighting, we offer a fast and efficient delivery service. Any online order placed before 8pm Monday to Thursday; before 4:45pm on Friday or 2pm on a Sunday, will be handled within minutes by our experienced warehouse teams. Our team can monitor all orders, and our courier collects from us each day to ensure we meet our delivery times.

Our Delivery Schedules and Charges

3-5 day service to UK mainland addresses
Orders £70 or more
Free
Orders under £70
£3.50
 
Next working day service to UK mainland addresses
No minimum spend required
£5.99
 
2-5 working day service to Scottish Islands, Highlands & Isle of Man
No minimum spend required
£5.99
 
2-3 working day service to Channel Islands & Northern Ireland
No minimum spend required
£6.99
 
Premium delivery services – no minimum spend required
Next day delivery before midday
£8.99
Anytime Saturday delivery when ordered before 4:45pm Friday
£9.99
Anytime Sunday delivery when ordered before 4:45pm Friday
£9.99
 
International delivery services – no minimum spend required
3-5 working days
Rep. of Ireland
£9.99
2 working days
Belgium, Luxembourg, Netherlands
£9.99
3 working days
Denmark, France, Germany
£9.99
4-6 working days
Sweden
£9.99
If you require delivery outside of these areas, please contact us on +44 (0) 345 646 1139 for a shipping quote

Please note:

All our deliveries are subject to stock availability, and a few products are delivered direct by our supplier, so may take a few days longer to arrive. Also, deliveries to the Highlands and Islands may take a little while longer to arrive – see our delivery section further down this page for more information. Finally, we don't work on bank holidays, so those deliveries will be affected; however, you’ll always be notified of any delays to your delivery at the time of ordering - or very shortly after.

Tracking Your Order

Once your order is placed, you'll be able to check its progress easily. DPD will contact you directly with your one hour delivery slot, and from there you'll be able to manage your delivery directly with them.

Your order will be delivered to the address given by you at the time of the order and, unless you have requested otherwise. A signature will be needed at the point of delivery. A card will be left if no-one is available to receive your parcel and you will be able to arrange a re-delivery directly with their agent via their text message or email service.

In the unlikely event that your goods do not arrive on time, please email us at [email protected] or telephone 0345 646 1140 (From outside the UK: +44 (0)1908 651 112) and we will be happy to investigate on your behalf and resolve any delivery problems. Proof of delivery can be provided by us if needed, including the name of whoever signed for the parcel.

When To Book An Electrician

Online Lighting advise against booking an electrician until you've received your order and had the chance to check its condition. In the unlikely event that it is damaged or that items are missing, this will avoid needless call-out charges. Unfortunately, we cannot be responsible for any charges from contractors in the unlikely event that your order is delayed, damaged or that the product you have selected is not suitable for its intended purpose.

Damaged Goods and Returns

Lighting products tend to be fragile. However, our highly experience carriers handle such goods every day and we're confident that our robust packaging will prevent damage to breakable items in transit. Despite our best efforts though, accidents do occasionally happen. Please inspect your order within 24 hours of arrival and report any damage to us within 30 days and we'll be happy to address any problems and help with the return and replacement of your order.

Please visit our Returns page for further information on how to request a replacement or return goods to us.

Further Help

If you have a query about the delivery of your order, please contact our Customer Services Team either by email or telephone:

We’re open Monday – Friday, 9.00am - 5.00pm and would love to help you out with any questions you might have.