Once you have received your Returns Authorisation Number from Online Lighting, please securely pack your product using the original outer packaging, removing any address labels, and taking care not to damage or mark the manufacturers packaging in any way. Click on the DPD link provided with your returns reference to arrange to send your items back to us via a DPD Drop Off store. The link will provide you with a barcoded label and details of a drop off point convenient to you. (Please note that without the barcoded label, the DPD drop off store will not be able to accept your package.)
Just follow the simple instructions and once the goods have been received by Online Lighting, checked in and processed (subject to compliance with our terms and conditions), you will be refunded for the goods and any original delivery charge within fourteen days.
If your consignment exceeds the allowed dimensions, or you have difficulty accessing a drop off point, please contact us.