Our Response to COVID-19

Author: Charles Barnett

Monday 16th March

Updated April 2, 2020

Dear Customer,

As COVID-19 spreads at a rapid pace we want to provide you with an update on how we as a business are addressing this unprecedented challenge. Our family extends across the globe to our Customers and Suppliers in many European and Asian countries and we know that many people have already been impacted.

 

We are taking the utmost care to protect our teams, as well as our Customers and Suppliers. We are adapting our working environment and many of our staff who can work from home have been enabled to do so.

 

Meanwhile our main warehouse in the UK remains open and we are still despatching orders up to 7.30 most evenings. However, we are taking the strongest safeguards to ensure hygiene and social distance are being observed amongst our warehouse team. As part of this we have split our teams into two whilst ensuring all members are always wearing gloves and masks  and everyone has their own sanitiser.

 

We remain available to order online 24/7 at onlinelighting.co.uk. We have just launched our brand-new website full of new products and exciting, easy-to-use features to improve your shopping experience.

 

We are monitoring the situation with our carriers daily and most orders are being delivered on time. However, we are aware that there are restrictions in some areas which will no doubt lead to small pockets of delays so please bear with us during this difficult time.

 

So, with our large stocks and easy ordering we still should be able to deliver to your door almost daily.

 

Of course, this is a fast-changing and developing situation which we are constantly reviewing hour-by-hour, day-by day. As and when we have any further news to pass on, we will do so as quickly as we can.

 

In the meantime, rest assured we will continue with passion to support our teams, our Customers and our Suppliers with the same vision and values that we have had in place since we commenced trading 25 years ago.

 

We send our support to any affected family and ask you to take the precautions you need to stay healthy.

 

Thank you for your continuous support and loyalty.

Charles Barnett
CEO and Founder