Online Lighting was established in 1997 to provide high quality lighting products to consumers and the trade. Since then, we have always provided a fantastic range of products at competitive prices. Our product ranges include light fittings and light bulbs from some of the UK's leading lighting distributors - our brands include Dar, Searchlight and Firstlight, as well as specialist brands such as Elstead. With the combination of our extensive lighting range, along with our easy-to-use website, we are confident that you will find the lighting best suited to your needs.
For more information please use the tabs above where you will find detailed information on our policies, as well as our delivery and courier services. We would like to thank all of our customers for choosing to shop at Online Lighting.
Here at Online Lighting, we are committed to providing an exceptional delivery service to you, our customer. Our partner, DPD, helps us fulfil this ambition. Any online order placed before 8pm Monday to Thursday; before 4:45pm on Friday or 2pm on a Sunday, will be handled within minutes by our experienced warehouse teams. Our state-of-the-art stock management system helps us to monitor and package all orders carefully and efficiently, and DPD collects from us throughout each day to ensure we meet our pledged delivery times.
*The small print…
All our deliveries are subject to stock availability, and a few products are delivered direct by our supplier, so may take a few days longer to arrive. Also, deliveries to the Highlands and Islands may take a little while longer to arrive – see our delivery section further down this page for more information. Finally, we don't work on bank holidays, so those deliveries will be affected; however, you’ll always be notified of any delays to your delivery at the time of ordering - or very shortly after.
2-3 working days: | Most of mainland UK |
4-8 working days: | AB36-AB38, AB55, AB56, FK17-FK21, HS1-HS9, IV1-IV32, IV36-IV39, IV40-IV49, IV51, IV52-IV54, IV55, IV56, IV63, KA27, KA28, KW1-KW14, KW15-KW17, PA20, PA21-PA40, PA41-PA49, PA60-PA78, PH19-PH26, PH30-PH41, PH42-PH44, PH49, PH50, ZE1-ZE3 |
If you require delivery outside of these areas, please contact us on 0800 046 9041 for an overseas shipping quote.
Once your order is placed, you’ll be able to check its progress easily. DPD will contact you directly with your one hour delivery slot, and from there you’ll be able to manage your delivery directly with your DPD agent.
Your order will be delivered to the address given by you at the time of the order and, unless you have requested otherwise, a signature will be needed at the point of delivery. A card will be left if no-one is available to receive your parcel and you will be able to arrange a re-delivery directly with your DPD agent via their text msg or email service.
DPD generally aim to deliver by the end of each working day, but parcels typically arrive before noon. This often means you’ll receive your order less than 24 hours after it was placed. In the unlikely event that your goods do not arrive on time, please email us at [email protected] or telephone 0800 046 9041 and we will be happy to investigate on your behalf and resolve any delivery problems. Proof of delivery can be provided by us if needed, including the name of whoever signed for the parcel.
Installing your products – when to book an electrician
Online Lighting advise against booking an electrician until you’ve received your order and had the chance to check its condition. In the unlikely event that it is damaged or that items are missing, this might avoid needless call-out charges. Unfortunately, we cannot be responsible for any charges from contractors in the unlikely event that your order is delayed, damaged or that the product you have selected is not suitable for its intended purpose.
What do I do if I receive damaged goods?
Lighting products tend to be fragile. However, our highly experience carriers handle such goods every day and we’re confident that our robust packaging will prevent damage to breakable items in transit. Despite our best efforts though, accidents do occasionally happen. Please inspect your order within 24 hours of arrival and report any damage to us within 30 days and we’ll be happy to address any problems and help with the return and replacement of your order.
Take a look at our Returns & Faulty Goods section for further information on how to request a replacement or return goods to us.
Do you need any further help or advice about delivery?
If you have a query about the delivery of your order, please contact our Customer Services Team either by email or telephone:
We’re open Monday – Friday, 9.00am - 5.00pm and would love to help you out with any questions you might have.
We are proud to have DPD as our parcel carriers. We believe that DPD are at the forefront of courier technology. The functionality that DPD provides, allow us to provide you, the customer, with an unrivalled service. When you order from us you will receive both an email AND SMS text message providing you with a one hour delivery window. You will also have the chance to arrange your delivery to a day that suits you, all from one simple text message or email. You can now also download the DPD app and follow your lights every step of the way.
For the past year we have been taking advantage of the DPD Predict Service which gives our customers a one hour delivery window via SMS Text Message or Email to ensure that your order gets to you on time, and removes the hassle of having to arrange a re-delivery or collection from your local depot. Since the introduction of this service we have seen a dramatic increase in first time deliveries. But now, DPD's Predict Service has got even better!! Our service now offers you a 30 minute delivery window that you can track all the way with the DPD app. Check out the service in our video. You will still receive your one hour delivery slot via text and email, but now you will be able to follow your parcel on the delivery van via a link sent to you on the morning of delivery. Need to pop to the shops but worried you will miss your parcel? Don't be. You can follow your parcel on any smart phone or desktop computer. The app is free to download so why not give it a try. |
Welcome to Online Lighting. We provide high quality lighting products at great prices. We hope that any queries you may have are answered in the text below.
Contact Details:
Online Lighting welcome you to contact us regarding any queries you may have with our products, service or this website. Our offices are open between 9:00am - 5.00pm GMT Monday - Friday. We are closed on Bank Holidays
Telephone: 0800 046 9041 - Freephone
Email: [email protected]
Postal Address:
Online Lighting
Lyco Group Ltd
24-26 Vincent Ave
Crownhill
Milton Keynes
MK8 0AB
We want you to be delighted with your purchase and would be grateful if you would check the contents of your delivery carefully within 24 hours of receipt. If you wish to report missing, damaged, or faulty goods, please contact us as soon as possible. If you wish to return anything under our 'Change Your Mind Guarantee' you have up to 14 days to let us know.
Missing, Damaged or Faulty Goods
In the unusual event that anything is missing, damaged or faulty, please apply for a Returns Authorisation Number by contacting us at [email protected] On receipt of this email, our customer services team will contact you to arrange for the collection of damaged or faulty product and organise replacements. Alternatively, you can contact our team directly on 0800 046 9041 Monday – Friday, 9.00am to 5.00pm (excluding Bank Holidays) to organise the return of your items.
We understand that sometimes a light doesn’t quite look how you imagined it would in your home. Don’t worry! If you wish to return anything under our ‘Change Your Mind’ guarantee, you have up to 14 days after your delivery has been received to get in touch and receive a full refund. To make sure we refund you correctly, you can only return your items once you have received an authorised Returns Number. Also, it’s really important that we receive your returns in saleable condition - with all the original manufacturer’s packaging (unmarked please!), free bulbs (where applicable), accessories and instructions complete and intact - otherwise this could affect your refund. Please contact our Customer services Team for a Return Authorisation Number by contacting us at [email protected]
As the cost of returning product under our Change Your Mind Guarantee is the responsibility of the buyer, we strongly recommend that all returns should be via a “signed for” service such as:
DPD ![]() |
Once you’ve got your Returns Authorisation Number from Online Lighting, please securely pack up your product using the original outer packaging, removing any address labels. Obtain a DPD label addressed to Returns Department, Online Lighting, Lyco Group Ltd, 24-26 Vincent Ave, Crownhill, Milton Keynes, MK8 0AB. Then, simply enclose your delivery note within the parcel, marking it with the Returns Authorisation Number previously issued to you by our customer services team. You can then take the parcel to any named DPD collection point. |
Post Office ![]() |
Once you’ve got your Returns Authorisation Number from Online Lighting, please securely pack up your product using the original outer packaging, removing any address labels. Address your parcels(s) to Returns Department, Online Lighting, Lyco Group Ltd, 24-26 Vincent Ave, Crownhill, Milton Keynes, MK8 0AB. Then, simply enclose your delivery note within the parcel, marking it with the Returns Authorisation Number previously issued to you by our customer services team. Take the parcel to any Post Office and return via a 2nd Class Recorded Service. |
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Online Lighting’s customer services team will be happy to organise collection on your behalf from the UK Mainland via DPD.
To organise your collection, please contact our team on 0800 046 9041 Monday – Friday 9.00am to 5.00pm (excluding Bank Holidays) or email [email protected] quoting your order number or post code. |
For full details regarding our returns policy, please see our Terms & Conditions
Do you need any further help or advice about returns?
If you have a query about returning your order, please contact our customer services team either by email or telephone:
We’re open Monday – Friday, 9.00am - 5.00pm and would love to help you out with any questions you might have.
BUSINESS means the business carried out by the Buyer at the date of the Contract;
BUYER means the person, company, partnership or other entity who buys or agrees to buy the Goods from the Seller;
CATALOGUE means the Seller's current catalogue of products, including any current fliers or other promotional material in paper or electronic format which the Seller may from time to time circulate;
CONDITIONS mean the terms and conditions of sale set out in this document as may be amended in writing from time to time and any special terms and conditions agreed in writing by the Seller;
CONSUMER a Buyer that is an individual acting wholly or mainly outside of their business or trade;
CONTRACT means a contract between the Seller and the Buyer for the sale and purchase of Goods in accordance with these Conditions;
DELIVERY DATE means the date specified by the Seller when the Goods are to be delivered, or the date on which delivery takes place, whichever is the later;
DELIVERY DESTINATION means the location specified in a Contract for the delivery of Goods ordered by the Buyer;
DISPATCH CONFIRMATION an email from the Seller to the Buyer accepting the Buyer’s Offer to Purchase Goods and confirming that such Goods have been dispatched;
GOODS mean the items which the Buyer agrees to purchase from the Seller from time to time;
ORDER CONFIRMATION an automatic email from the Seller to the Buyer confirming receipt of the Buyer’s order;
SELLER means Lyco Group Limited trading as Online Lighting, company number 2923542, current trading address is Lyco Group Ltd, 24-26 Vincent Ave, Crownhill, Milton Keynes, MK8 0AB;
WEBSITE means any web site owned or operated by the Seller and/or any URL owned and used by the Seller; and
WORKING DAY means any weekday (i.e. Monday to Friday) on which banks and other financial institutions in the City of London are open for business.
This page (together with our Privacy Policy) tells you information about us and the legal terms and conditions ("Terms") on which we sell any of the Goods listed on our Website to you.
These Conditions will apply to any contract between us for the sale of Goods to you. Please read these Conditions carefully and make sure that you understand them, before ordering any Goods from our website. Please note that before placing an order you will be asked to agree to these Conditions. If you refuse to accept these Conditions, you will not be able to order any Goods from our Website.
We may amend these Conditions from time to time as set out in Clause 8. Every time you wish to order Goods, please check these Conditions to ensure you understand the terms which will apply at that time. These Conditions were most recently updated on 24 January 2018.
These Conditions, and any Contract between us, are only in the English language.
We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.
This Clause 5 only applies if you are a Consumer.
This Clause 6 only applies if the Buyer is a business.
These Clauses 10.10 to 10.12 only apply if you are a Consumer.
This Clause 12 applies if the Buyer is not a Consumer
This Clause 13 only applies if you are a Consumer.
Your Contract | End of the cancellation period |
---|---|
Your Contract is for a single Good (which is not delivered in instalments on separate days). | The end date is the end of 14 days after the day on which you receive the Good.
Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the Good on 10 January you may cancel at any time between 1 January and the end of the day on 24 January. |
Your Contract is for either of the following: one Good which is delivered in instalments on separate days multiple Goods which are delivered on separate days. |
The end date is 14 days after the day on which you receive the last instalment of the Good or the last of the separate Goods ordered. Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the first instalment of your Good or the first of your separate Goods on 10 January and the last instalment or last separate Good on 15 January you may cancel in respect of all instalments and any or all of the separate Goods at any time between 1 January and the end of the day on 29 January. |
Your Contract is for the regular delivery of a Good over a set period. | The end date is 14 days after the day on which you receive the first delivery of the Good.
Example: if we provide you with a Dispatch Confirmation on 1 January in respect of Goods to be delivered at regular intervals over a year and you receive the first delivery of your Good on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all Goods to arrive during the year. |
This Clause 17 applies only if you are not a Consumer.
This Clause 18 only applies if you are a Consumer.
The Buyer shall be responsible for complying with any legislation or regulations governing the importation of the Goods into the country of destination and for the payment of any duties on them.
Any Goods ordered by the Buyer may not be sold by the Buyer to a third party unless previously agreed in writing with the Seller.
For a full list of items excluded from promotions and sales please call: 0800 046 9041 or email customer services: [email protected]
This Clause 25 is applicable only if the Buyer is not a Consumer.
This contract is divisible. Each delivery made hereunder shall be deemed to arise from a separate contract and shall be invoiced separately; any invoice for a delivery shall be payable in full in accordance with the terms of payment provided for herein, without reference to and notwithstanding any defect of default in delivery of any other instalment.
LYCO GROUP LIMITED EXTERNAL PRIVACY NOTICE
This privacy notice was last updated on: 14/06/2018Welcome to the Lyco Group Limited’s privacy notice. Lyco Group Limited, trading as Online Lighting respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data, about your privacy rights and how the law protects you.
This privacy notice is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.
1.1 Purpose of this privacy notice
This privacy notice aims to give you information on how Lyco Group Limited collects and processes your personal data through your use of our website, including any data you may provide through our website when you sign up to our newsletter, purchase a product or service or take part in a competition. We can also collect and process your personal data through the contact we have with you, by telephone, email and post. This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
1.2 Controller
Lyco Group Limited is the controller and responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice). We do not have a data protection officer (DPO), but if you have any questions about this privacy notice, including any requests to exercise your legal rights, please do contact us using the details set out below.
1.3 Contact details
Our full details are:
Full name of legal entity: Lyco Group Limited, trading as Online Lighting, a company registered in England and Wales with company number 02923542, whose registered office address is Palladium House, 1-4 Argyll Street, London, W1F 7LD. Our trading address is 24 – 26 Vincent Avenue, Crownhill, Milton Keynes MK8 0AB.
Person who correspondence should be addressed to in respect of data protection: Data Protection Manager
Email address: [email protected]
Postal address: 24 – 26 Vincent Avenue, Crownhill, Milton Keynes MK8 0AB.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
1.4 Changes to the privacy notice and your duty to inform us of changes
This version was last updated on the date stated at the beginning of this privacy notice and historic versions can be obtained by contacting us.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
1.5 Third-party links
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). For the full definition of personal data, click here
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.
For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature or we may aggregate your Transaction Data, to conduct market analysis. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
Our payment service provider collects, uses and stores your Financial Data, which includes your bank account and payment card details and your Transaction Data, which includes payments to and from you. We do not collect your Financial Data from you or store it, even though our order process requires you to submit your Financial Data to purchase a product from us.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
2.1 If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
We use different methods to collect data from and about you including through:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Click here to find out more about the types of lawful basis that we will rely on to process your personal data.
Generally we do not rely on consent as a legal basis for processing your personal data but where we do so, you have the right to withdraw consent at any time by contacting us. Please also click here for further information.
4.1 Purposes for which we will use your personal data
We use your personal data in the following ways:
4.2 How we use your personal data for marketing
We will add your details to our marketing database if:
We may send you marketing communications by email, telephone, automated calls, text message or post.
You can ask us to only send you marketing communications by particular methods (for example, you may be happy to receive emails from us but not telephone calls), or you may ask us not to send you any marketing communications at all.
We may ask you to indicate your marketing preferences when you first register an account on our website or when you first make an enquiry off-line. You can check and update your current marketing preferences at any time by logging into your account on our website or by contacting us.
4.3 Cookies
Our website uses cookies to distinguish you from other users of the website. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.
4.4 Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. If this requires your consent, you are not required to give your consent just because we ask for it. If you do give your consent, you can change your mind and withdraw it at a later date by contacting us.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We may have to share your personal data with the parties set out below for the purposes set out in paragraph 4 above.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6.1 Some of our external third parties are based outside the EEA or their processing operations are based outside of the EEA (for our delivery and shipping providers), so their processing of your personal data will involve a transfer of data outside the EEA.
6.2 Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
6.2.1 Subject to paragraphs 6.2.2 - 6.2.5 (inclusive) below, We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries (https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en).
6.2.2 Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries (https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en).
6.2.3 Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US. For further details, see European Commission: EU-US Privacy Shield (https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/eu-us-privacy-shield_en).
6.2.4 We will only transfer your personal data to countries in respect of which there is no adequacy decision referred to in paragraph 6.2.1 or in respect of transfers to the US, where the provider is not a part of the Privacy Shield under paragraph 6.2.3, if we, or our processor, has provided appropriate safeguards in relation to the transfer, and enforceable data subject rights and effective legal remedies are available. If you would like to know what the relevant safeguards are, please contact us.
6.2.5 Where there is no adequacy decision referred to in paragraph 6.2.1 or safeguards referred to in paragraph 6.2.4, or, in respect of transfers to the US, the provider is not a part of the Privacy Shield under paragraph 6.2.3, we will only transfer your personal data if:
6.2.5.1 you have explicitly consented to the proposed transfer, and have been informed of the risks of such transfer due to the absence of an adequacy decision and appropriate safeguards;
6.2.5.2 the transfer is necessary for the performance of a contract between us or due to pre-contractual measures taken at your request;
6.2.5.3 the transfer is necessary for the conclusion or performance of a contract concluded in your interests between us and a third party; or
6.2.5.4 we are otherwise in compliance with applicable law.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and any legal and contractual requirements we are subject to for example:
- in relation to any guarantee we have offered, we will need to retain your data for the term of the guarantee;
- by law we have to keep basic information about our customers (including Contact, Identity and Transaction Data) for six years after they cease being customers for tax purposes.
We may also be subject to contractual requirements with our external third parties that specify how long we need to store your personal data for.
In some circumstances you can ask us to delete your data: see Request erasure below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:
If you wish to exercise any of the rights set out above, please contact us.
9.1 No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
9.2 What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
9.3 Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
10.1 Controller means, unless otherwise provided by law, the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.
10.2 Lawful Basis
Legitimate Interest means conducting and managing our business in our interests, or the interests of a third party. In addition to direct marketing, our interests also include, for example, our internal administrative purposes and ensuring network and information security. Whether a particular legitimate interest may exist can also depend on the relationship we have with you (for example, where you are a customer of ours).
We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests or the interests of a third party. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
10.3 Personal data means any information relating to an identified or identifiable natural person (data subject); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
10.4 Processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
10.5 Processor means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
10.6 Third Parties
10.7 Your Legal Rights
You have the right to:
10.7.1 Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
10.7.2 Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
10.7.3 Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
10.7.4 Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
10.7.5 Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
10.7.6 Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
10.7.7 Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
How we use cookies
11.1 A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
11.2 We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.
11.3 Overall, cookies help us provide you with a better website experience, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
11.4 You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
11.5 You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies you may not be able to access all or parts of our website.