As a long established lighting distributor Onlinelighting know the value of looking after our customers so we have signed up to the governments Retail Ombudsman Scheme that gives full protection to our customers in the unlikely event that things do go wrong and they should feel the need to raise a complaint against us as a company.
Ideally, we aim to resolve complaints within a timescale of seven working days. If this is not possible because a full investigation has not yet been completed, a progress report will be sent to the complainant. If we, (Onlinelighting), are unable to resolve a complaint that you make within eight weeks you can take your complaint to The Retail Ombudsman. This is an independent organisation specialising in providing an alternative dispute resolution service for consumers and retailers. As a member of the organisation, we are bound by their code of practice and they can be contacted via:
Email: [email protected]
Tel: 02031 3782 68
ODR (online dispute resolution) Platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN
We feel that no customer should ever have need of this service but recognise that the assurance of being a member, shows to our valued customers that they can purchase with full confidence and security.
If you do require any further information on the scheme or our complaints procedure please contact me personally and I will pleased to help.