Our Welcome Discount Explained


As a thank you for subscribing to our email newsletter we offer a 10% discount against your next order.

This code can be used against over 4,000 products currently  live on site.

For full details, please read below.

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Terms and Conditions:

  • 10% discount applies to full price items only.
  • Excludes clearance lines or items already included in limited time promotions, special offers, great value kits or multipacks.
  • No minimum spend
  • Multiple discount codes cannot be used on the same order to receive multiple discounts.
  • Voucher will be valid for 7 days from the date you subscribed to our newsletter.
  • Discount code can only be used online.

Exclusions and what to look out for:

Items that are excluded from this discount normally have a clear message on the product page. Examples are shown below, however this list is not finite and there may be further exclusions or commercial messages that highlight an ineligible item.


1. Was/now price on the product price:

welcome discount explained- before and after pricewelcome discount explained- before and after price


2. Discount message on the image: 

welcome discount explained- discount labelwelcome discount explained- discount label


3. Promotional banner on the image:

welcome discount explained- promotionwelcome discount explained- promotion


4.  Our great value kits and multipacks already represent fantastic savings compared to purchasing the individual items. Look out for the word Kit or Pack on the product title:


How to sign up and receive your discount:


The first time you visit our website, you should receive a popup offering you the chance to subscribe to our newsletter. Enter your email address in the field and click Subscribe.

welcome discount explained- 10% off your first orderwelcome discount explained- 10% off your first order


Alternatively, you can subscribe by entering your email address in the footer of every page on our website:

welcome discount explained- newsletter sign upwelcome discount explained- newsletter sign up


Upon registering, you should receive a confirmation message that includes the current live code. The one below is now expired and will no longer work.

welcome discount explained- welcome codewelcome discount explained- welcome code


If you signed up through the footer link, and if you signed up through the pop-up, you will receive an email confirming the code and your subscription. Please allow 1 hour for this email, however it should be received within 15 minutes of subscribing.


Where to apply your discount code:

Return to your basket through the link in the email, the Basket link at the top of our website, or via the link here: https://www.onlinelighting.co.uk/checkout/cart

Click ‘Apply Discount Code’ as shown below:

welcome discount explained- apply codewelcome discount explained- apply code


Enter the discount code by copying and pasting, or typing out in full, the code you received from the email or the pop-up. Click Apply.


If you have eligible products in your basket, you will receive this confirmation message.

welcome discount explained- successesful welcome codewelcome discount explained- successesful welcome code


If you receive an error message when you apply the discount code, there may be a problem with the items in your basket or the code may have expired. Please see our explanation of code errors here.

The discount will show in the Summary.

welcome discount explained- order summarywelcome discount explained- order summary


Simply choose your Shipping Option, click Go to Checkout and advance to pay.


Error messages and what they mean:

When attempting to apply your discount code, you may receive an error message. Below is explanation and how you can resolve these. If you still cannot apply your discount, please call our team on 0345 646 1137.


We’re sorry – our system does not recognise the discount code [CODE]

The voucher code doesn’t exist. Check the spelling and ensure you have included any special characters such as “-“ between words.

We’re sorry – the discount code [CODE] has expired

The voucher code is correct but has now expired. Our welcome codes only last for 7 days from your subscription date. If you have not used a welcome code previously, please contact our team by email or by phone to receive a live code.

We’re sorry - the items in your basket do not meet the conditions for the discount code [CODE]

You may not have any eligible products in your basket. Are your products already discounted? A list of things to look out for are listed above.

We're sorry - you are not eligible to use the discount code [CODE]

You may have already used a welcome code and therefore are not eligible for a second discounted order.