Delivery Information

Bank Holiday Delivery

Please note that due to Friday 8th May being a bank holiday to celebrate VE Day, please place your order before 4pm, Thursday 7th May, to receive your delivery on Monday 11th May.

Covid-19: Delivery Update – January 2020

Happy and Healthy New Year to all our Customers.

As we start the new year Coronavirus is still very much with us. To ensure the protection of our Warehouse Team we have split everyone into ‘bubbles’ and extended the hours to try to minimise delays. All our Office Team continue to work from home.

Demand for all our products is still extremely high so please bear with us if it is taking longer for your order to reach you.

Despite our stock holding never being higher we are still facing delays at the UK ports of our orders coming from both Europe and Asia. These delays may effect some availability.

During these difficult times, our warehouse and carriers are doing their best to meet our customers’ expectations, including the introduction of contact-free delivery, however there may be some delays beyond our control. Thank you for your patience and understanding.

At Online Lighting, we offer a fast and efficient delivery service. Any online order placed before 7:30pm Monday to Thursday; before 3:45pm on Friday or 1:30pm on a Sunday, will be handled within minutes by our experienced warehouse teams. Our team can monitor all orders, and our courier collects from us each day to ensure we meet our delivery times.

Christmas Delivery Schedule

Order before cut-off time specified on Saturday 19th for delivery on or before Christmas Eve. Orders placed after this date may still arrive before Christmas, but cannot be guaranteed.

 *Exclusions apply. Please check the individual item page for last order date.

 

Our warehouse and customer service departments remains open over the Christmas period, with the following changes and exceptions:

  • Thursday 24th – closes at midday
  • 25th – 28th closed, with no orders being shipped
  • Thursday 31st - closes at midday
  • Friday 1st January - closed

Our couriers are not delivering on:

  • Friday 25th (Christmas Day)
  • Saturday 26th (Boxing Day)
  • Monday 28th – Selected couriers only
  • Friday 1st January (New Years Day)

Our Delivery Schedules and Charges

Express Delivery (1-2 days excl. Sunday & Public Holidays) – Mainland UK*

No minimum spend required

£5.99

Standard Delivery (3-5 days excl. Sunday & Public Holidays) – Mainland UK*

When you spend under £69.99

£3.50

When you spend over £70

FREE

2-5 Day Delivery (Northern Ireland, Highlands & Islands - see below for details)

No minimum spend required

£5.99

2-5 Day Delivery (Channel Islands)

No minimum spend required

£15.00

International Options (2-7 working days - see below for details)

No minimum spend required

£9.99**

*Some exclusions apply

**Customs charges apply. Advice for ROI customers.

What are the likely transit times for my parcel?

1-2 working days:

Most of mainland UK

2-5 working days:

AB12-AB13, AB22-AB23, AB32-AB45, AB52-AB56, BT, DG7, DG9, FK17-FK21, GY, HS, IM, IV, JE, KA27-KA28, KW, PA20-PA80, PH8-PH10, PH13, PH15-PH26, PH30-PH50, TD2-TD5, TD7, TD9-TD13, TD15, TR21-TR25, ZE

5-7 working days:

Rep. of Ireland

3-10 working days:

Any non-stocked item delivered directly from our suppliers

2 -5 working days:

Belgium, Luxembourg, Netherlands

3-4 working days:

Denmark, France, Germany

4-7 working days:

Sweden

* Excludes Sunday and Public Holidays. 

Please note:

All our deliveries are subject to stock availability, and a few products are delivered direct by our supplier, so may take a few days longer to arrive. Also, deliveries to the Highlands and Islands may take a little while longer to arrive – see our delivery section further down this page for more information. Finally, we don't work on bank holidays, so those deliveries will be affected; however, you’ll always be notified of any delays to your delivery at the time of ordering - or very shortly after.

Tracking Your Order

Once your order is placed, you'll be able to check its progress easily. Our carrier will contact you directly with your two hour delivery slot, and from there you'll be able to manage your delivery directly with their agent. 

Your order will be delivered to the address given by you at the time of the order, a signature is not needed at the point of delivery. If not in, they will attempt to find a safe place to leave the item or try a neighbour – a card will be left with instructions to collect your parcel.

Our carrier aims to deliver by the end of each working day, but parcels typically arrive before noon. This often means you'll receive your order less than 24 hours after it was placed. In the unlikely event that your goods do not arrive on time, please email us at [email protected] and we will be happy to investigate on your behalf and resolve any delivery problems. Proof of delivery can be provided by us if needed.

When To Book An Electrician

Online Lighting advise against booking an electrician until you've received your order and had the chance to check its condition. In the unlikely event that it is damaged or that items are missing, this will avoid needless call-out charges. Unfortunately, we cannot be responsible for any charges from contractors in the unlikely event that your order is delayed, damaged or that the product you have selected is not suitable for its intended purpose.

Damaged Goods and Returns

In the unusual event that anything is missing, damaged or faulty, please apply for a Return Authorisation Number using our 'Returns and Refunds Form'. Our Customer Care Team will contact you to advise how we proceed.  You should expect to receive a response within three working days of your request.

On receipt of this form our Customer Care Team will send you details of how items can be returned to us via a Hermes Drop Off Store and  Should your return exceed the allowed Hermes dimensions our Customer Care Team can arrange a collection direct from your preferred location.

Please visit our Returns page for further information on how to request a replacement or return goods to us.

Further Help

If you have a query about the delivery of your order, please contact our Customer Services Team either by email:

We’re open Monday – Friday, 9.00am - 5.00pm and would love to help you out with any questions you might have.