Delivery Information

Bank Holiday Delivery

Please note that due to Friday 8th May being a bank holiday to celebrate VE Day, please place your order before 4pm, Thursday 7th May, to receive your delivery on Monday 11th May.

Covid-19: Delivery Update

Due to high demand in the home delivery network, there is currently a possibility of short delays to deliveries in some areas.

We have temporarily moved our cut-off time for Express Delivery to 5pm, Monday to Thursday. Our Friday cut-off has been extended to 5pm but there will temporarily be no Express Delivery orders dispatched on Sunday.

We and our courier partners are doing all we can to get deliveries to you at the expected time, but please bear with us if your items are slightly delayed.

During these difficult times, our warehouse and carriers are doing their best to meet our customers’ expectations, including the introduction of contact-free delivery, however there may be some delays beyond our control. Thank you for your patience and understanding.

At Online Lighting, we offer a fast and efficient delivery service. Any online order placed before 7:30pm Monday to Thursday; before 3:45pm on Friday or 1:30pm on a Sunday, will be handled within minutes by our experienced warehouse teams. Our team can monitor all orders, and our courier collects from us each day to ensure we meet our delivery times.

Our Delivery Schedules and Charges

Express Delivery (1-2 days excl. Sunday & Public Holidays) – Mainland UK*

No minimum spend required

£5.99

Standard Delivery (3-5 days excl. Sunday & Public Holidays) – Mainland UK*

When you spend under £69.99

£3.50

When you spend over £70

FREE

2-5 Day Delivery (Northern Ireland, Highlands & Islands - see below for details)

No minimum spend required

£5.99

2-5 Day Delivery (Channel Islands)

No minimum spend required

£15.00

International Options (2-7 working days - see below for details)

No minimum spend required

£9.99

*Some exclusions apply

What are the likely transit times for my parcel?

International Options - no minimum spend required

Most of mainland UK

2 working days:

AB36-AB38, AB55, AB56, FK17-FK21, IV1-IV32, IV36-IV39, IV52-IV54, IV63, KW1-KW14, PA21-PA40, PH19-PH26, PH30-PH41, PH49, PH50

2-5 working days:

HS1-HS9, IV40-IV49, IV51, IV55, IV56, KA27, KA28, KW15-KW17, PA20, PA41-PA49, PA60-PA78, PH42-PH44, ZE1-ZE3, GY, JE, BT

3-5 working days:

Rep. of Ireland

3-10 working days:

Any non-stocked item delivered directly from our suppliers

2 working days:

Luxembourg, Netherlands

3 working days:

Denmark, Germany

4-7 working days:

Belgium, France, Sweden

If you require delivery outside of these areas, please contact us on +44 (0)1908 651100 for a shipping quote.

Please note:

All our deliveries are subject to stock availability, and a few products are delivered direct by our supplier, so may take a few days longer to arrive. Also, deliveries to the Highlands and Islands may take a little while longer to arrive – see our delivery section further down this page for more information. Finally, we don't work on bank holidays, so those deliveries will be affected; however, you’ll always be notified of any delays to your delivery at the time of ordering - or very shortly after.

Tracking Your Order

Once your order is placed, you'll be able to check its progress easily. DPD will contact you directly with your one hour delivery slot, and from there you'll be able to manage your delivery directly with them.

Your order will be delivered to the address given by you at the time of the order and, unless you have requested otherwise. A signature will be needed at the point of delivery. A card will be left if no-one is available to receive your parcel and you will be able to arrange a re-delivery directly with their agent via their text message or email service.

In the unlikely event that your goods do not arrive on time, please email us at [email protected] and we will be happy to investigate on your behalf and resolve any delivery problems. Proof of delivery can be provided by us if needed, including the name of whoever signed for the parcel.

When To Book An Electrician

Online Lighting advise against booking an electrician until you've received your order and had the chance to check its condition. In the unlikely event that it is damaged or that items are missing, this will avoid needless call-out charges. Unfortunately, we cannot be responsible for any charges from contractors in the unlikely event that your order is delayed, damaged or that the product you have selected is not suitable for its intended purpose.

Damaged Goods and Returns

In the unusual event that anything is missing, damaged or faulty, please apply for a Return Authorisation Number using our 'Returns and Refunds Form'. Our Customer Care Team will contact you to advise how we proceed.  You should expect to receive a response within three working days of your request.

On receipt of this form our Customer Care Team will send you details of how items can be returned to us via a Hermes Drop Off Store and  Should your return exceed the allowed Hermes dimensions our Customer Care Team can arrange a collection direct from your preferred location.

Please visit our Returns page for further information on how to request a replacement or return goods to us.

Further Help

If you have a query about the delivery of your order, please contact our Customer Services Team either by email:

We’re open Monday – Friday, 9.00am - 5.00pm and would love to help you out with any questions you might have.