Q1. Are light bulbs included with your light fittings?
A large number of our light fittings do come with light bulbs included in the price. Where light bulbs are not included, you'll find suggested light bulb choices for your fitting clearly indicated in “related products” located underneath the price on the individual listing. You can also easily find any light bulb by using our quick and easy Bulb Finder Tool.
Q2. Do your prices include VAT?
Yes – all prices are inclusive of VAT.
Q3. Do you offer a guarantee?
Yes. We offer a two year guarantee on all our light fittings. Many products also carry a manufacturers' extended warranty that can range from 2 - 20 years. Should the guarantee information not be clear on any product, simply call our customer services team and we'll be happy to give you the specific information.
And for your peace of mind - in the rare event that an item does not work as it should - we will happily organise a replacement for you, or discuss suitable repair options. Simply contact our experienced customer services team via email [email protected] or call 0345 646 1140 (From outside the UK: +44 (0)1908 651100).
Our 14 day 'Change Your Mind' guarantee
We want you, our customer, to be delighted with your lighting products. In the unlikely event that an item isn't quite right, we offer a 14-day 'Change Your Mind' guarantee on most items*. This means that you can easily return part (or all) of your order after it has been delivered. You won't have to wait long for your refund as we aim to process all 'Change Your Mind' returns and credits within 10 working days.
If you're returning items under our 'Change Your Mind' guarantee, you must ensure the products are robustly packaged for safe return, placing the original manufacturer's packaging within a suitable outer box. Please note that the manufacturer's packaging, instructions and accessories (where applicable) must be returned in a completely resalable condition, otherwise this may affect the value of your credit.
Also, it's important to note that the cost of returning your products under our 'Change Your Mind' guarantee is your responsibility as the buyer; however, we have many ways for you to easily return your items - please see our Returns Page for more details.
* We say 'on most' items' as, unfortunately, special order items that you've asked us to source directly from a supplier cannot be returned - unless faulty.
Q4. Do you offer discounts for large orders?
We pride ourselves on price checking our products regularly to be very competitive. However, if you are considering placing an order for an unusually large quantity of products please contact our sales team on 0345 646 1139 (business rate) and they will be happy to talk to you.
Q5. How do I know your site is secure?
Our entire site is secure by way of 128-bit SSL (Secure Socket Layer) encryption, which is the Industry Standard for safe online shopping. The small 'padlock icon' to the left of the URL bar at the top of the page confirms the security of our site. In addition, your personal data is totally protected and we never store credit card details.
Q6. What payment methods do you accept?
Paying for your order could not be easier. We accept all major debit and credit cards (without extra charges incurred), including Visa, MasterCard, Maestro and American Express. Payment can also be made by BACS, cheque and through PayPal.
Q7. What if I find the product cheaper elsewhere?
Our team of buyers are constantly price checking our products as we pride ourselves on offering quality products at very competitive prices. However, if you have a query on the price of our products, please don't hesitate to call our customer services team on 0345 646 1140 (From outside the UK: +44 (0)1908 651100).
Q8. The product I want is out of stock. Can you inform me when it's back in stock?
We keep our customers fully informed by email of the status of any out-of-stocks or delays. We are one of the few lighting companies in the UK to hold over 4000 lines in stock and our aim is to have 95% of stock available at any one time. If an item you require is shown to be out of stock, please either place your order, whereupon we will contact the supplier and chase for an earlier delivery date, or call our sales team, who will be happy to give you a specific delivery date for your products or offer suitable alternatives that are in stock: 0345 646 1140 (From outside the UK: +44 (0)1908 651100).