Once you have received your Returns Authorisation Number from Online Lighting, please securely pack your product using the original outer packaging, removing any address labels, and taking care not to damage or mark the manufacturers packaging in any way. Click on the Hermes link provided with your returns reference to arrange to send your items back to us via a Hermes Drop Off store. The link will provide you with a barcoded label and details of a drop off point convenient to you. Alternatively you can choose the option to have the label printed at the drop off point.
Just follow the simple instructions and once the goods have been received by Online Lighting, checked in and processed (subject to compliance with our terms and conditions), you will be refunded for the goods and any applicable original delivery charge within fourteen days less the £5.00 charge for using this service.
If your consignment exceeds the allowed dimensions, or you have difficulty accessing a drop off point, please contact us on 0800 074 8319 (From outside the UK: +44 (0)1908 651112) Monday – Friday 8.30am to 5.30pm excluding Bank Holidays, and we will be happy to arrange a collection directly from your preferred location. Prices start from £8.99 plus VAT. To avail of this service please contact [email protected]
If your consignment exceeds the allowed dimensions, or you have difficulty accessing a drop off point, please contact us.