Bank Holiday Delivery
Please note that due to Friday 8th May being a bank holiday to celebrate VE Day, please place your order before 4pm, Thursday 7th May, to receive your delivery on Monday 11th May.
During these difficult times, our warehouse and carriers are doing their best to meet our customers’ expectations, including the introduction of contact-free delivery, however there may be some delays beyond our control. Thank you for your patience and understanding.
At Online Lighting, we offer a fast and efficient delivery service. Any online order placed before 7:30pm Monday to Thursday; before 3:45pm on Friday or 1:30pm on a Sunday, will be handled within minutes by our experienced warehouse teams. Our team can monitor all orders, and our courier collects from us each day to ensure we meet our delivery times.
Christmas Delivery Schedule
Order before cut-off time specified on Friday 22nd for delivery on or before Christmas Eve. Orders placed after this date may still arrive before Christmas but cannot be guaranteed.
*Exclusions apply. Please check the individual item page for last order date.
Our warehouse and customer service departments remains open over the Christmas period, with the following changes and exceptions:
22nd – order by 2:30pm for delivery before Christmas - any orders placed after will be dispatched on the 27th for delivery from 28th.
25th – 26th – closed, with no orders being shipped
1st – closed, with no orders being shipped
Our couriers are not delivering on:
Monday 25th (Christmas Day)
Tuesday 26th (Boxing Day)
Monday 1st January (New Year's Day)
Please be aware that even with these dates, delays are possible due to stock availability, or delays in the courier network.
Our Delivery Schedules and Charges
The State Funeral of Her Majesty The Queen
On Monday 19th September 2022, our warehouses and offices will be closed, and our couriers will not be making customer deliveries.
Deliveries to some areas of Central London may now be delayed until after the funeral.
We will reopen on Tuesday 20th September 2022.
Our condolences to the Royal Family following the passing of Her Majesty the Queen.
All our deliveries are subject to stock availability, and a few products are delivered direct by our supplier, so may take a few days longer to arrive. Also, deliveries to the Highlands and Islands may take a little while longer to arrive – see our delivery section further down this page for more information. Finally, we don't work on bank holidays, so those deliveries will be affected; however, you’ll always be notified of any delays to your delivery at the time of ordering - or very shortly after.
Tracking Your Order
Once your order is placed, you'll be able to check its progress easily. Our carrier will contact you directly with your two hour delivery slot, and from there you'll be able to manage your delivery directly with their agent.
Your order will be delivered to the address given by you at the time of the order, a signature is not needed at the point of delivery. If not in, they will attempt to find a safe place to leave the item or try a neighbour – a card will be left with instructions to collect your parcel.
Our carrier aims to deliver by the end of each working day, but parcels typically arrive before noon. This often means you'll receive your order less than 24 hours after it was placed. In the unlikely event that your goods do not arrive on time, please email us at firstname.lastname@example.org and we will be happy to investigate on your behalf and resolve any delivery problems. Proof of delivery can be provided by us if needed.
When To Book An Electrician
Online Lighting advise against booking an electrician until you've received your order and had the chance to check its condition. In the unlikely event that it is damaged or that items are missing, this will avoid needless call-out charges. Unfortunately, we cannot be responsible for any charges from contractors in the unlikely event that your order is delayed, damaged or that the product you have selected is not suitable for its intended purpose.
Damaged Goods and Returns
In the unusual event that anything is missing, damaged or faulty, please apply for a Return Authorisation Number using our 'Returns and Refunds Form'. Our Customer Care Team will contact you to advise how we proceed. You should expect to receive a response within three working days of your request.
On receipt of this form our Customer Care Team will send you details of how items can be returned to us via a Hermes Drop Off Store and Should your return exceed the allowed Hermes dimensions our Customer Care Team can arrange a collection direct from your preferred location.
Please visit our Returns page for further information on how to request a replacement or return goods to us.
If you have a query about the delivery of your order, please contact our Customer Services Team either by email or telephone:
Telephone: 0345 646 1139
We’re open Monday – Friday, 9.00am - 5.00pm and would love to help you out with any questions you might have.