Privacy & Cookies

Introduction

Welcome to Online Lighting’s privacy notice. Lyco Group Ltd, trading as Online Lighting, respects your privacy and is committed to protecting your personal data. This privacy notice will inform you about how we look after your personal data, your privacy rights, and how the law protects you.

Table of Contents

1. Important Information and who we are

1.1 Purpose of this privacy notice

This privacy notice aims to give you information on how Online Lighting collects and processes your personal data through your use of our website, including any data you may provide through our website when you sign up to our newsletter, purchase a product or service or take part in a competition. We can also collect and process your personal data through the contact we have with you, by telephone, email and post. This website is not intended for children and we do not knowingly collect data relating to children. It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

1.2 Controller

Online Lighting is the controller and responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice). We do not have a data protection officer (DPO), but if you have any questions about this privacy notice, including any requests to exercise your legal rights, please do contact us using the details set out below.

1.3 Contact Details

Our full details are: Full name of legal entity: Lyco Group Ltd, trading as Online Lighting, a company registered in England and Wales with company number 02923542, whose registered office address is Palladium House, 1-4 Argyll Street, London, W1F 7LD. Our trading address is 24 – 26 Vincent Avenue, Crownhill, Milton Keynes MK8 0AB. Person who correspondence should be addressed to in respect of data protection: Data Protection Manager Email address: dpm@lyco.co.uk Postal address: 24 – 26 Vincent Avenue, Crownhill, Milton Keynes MK8 0AB. You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

1.4 Changes to the privacy notice and your duty to inform us of changes

This version was last updated on the date stated at the beginning of this privacy notice and historic versions can be obtained by contacting us. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

1.5 Third-party links

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). For the full definition of personal data, click here

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• Identity Data: includes name and title.
• Contact Data: includes billing address, delivery address, email address and telephone number.
• Transaction Data: includes details about payments to and from you and other details of products and services you have purchased from us..
• Technical Data: includes your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• Profile Data: includes your username (but not your password as this is encrypted and we have no access to it), purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data: includes information about how you use our website, products and services.
• Marketing and Communications Data: includes your preferences in receiving marketing from us or third parties on our behalf and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.

For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature or we may aggregate your Transaction Data, to conduct market analysis. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

Our payment service provider collects, uses and stores your Financial Data, which includes your bank account and payment card details and your Transaction Data, which includes payments to and from you. We do not collect your Financial Data from you or store it, even though our order process requires you to submit your Financial Data to purchase a product from us.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

2.1 If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your Identity, Contact, Profile and Marketing and Communications Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
• Apply for our products or services;
• Create an account on our website;
• Request marketing to be sent to you;
• Enter a competition, promotion or survey;
• Return a product to us; or
• Give us some feedback
• Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your IT/computer equipment, browsing actions and patterns and your Usage Data in respect of your use of our website. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our Cookie Policy for further details.
• Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
• Technical Data from providers of analytics such as Google based outside the EU.
• Technical Data from providers of marketing services such as Google Adwords based outside of the EU.
• Identity, Contact, Financial and Transaction Data from providers of technical and payment services based inside and outside of the EU, such as Sage Pay.
• Identity and Contact Data from providers of delivery and shipping services based inside and outside the EU.
• Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.
• Identity Data from Feefo, who provide us with feedback collection services, based inside the EU.

4. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

4.1 Purposes for which we will use your personal data

• Provide you with the information, products, and services that you request from us.
• Manage and administer our business.
• Review and improve our goods and services.
• Provide you with marketing information according to your preferences.
• Administer our website and conduct internal operations, including troubleshooting and research.

4.2 How we use your personal data for marketing

We may add your details to our marketing database if:

• You make an enquiry about our goods and services.
• You purchase our goods and services.
• You have registered an account and opted to receive marketing communications.

4.3 Cookies

Our website uses cookies to distinguish users. For detailed information, see our Cookie Policy.

4.4 Change of purpose

We will only use your personal data for the purposes for which it was collected unless we determine a new, compatible purpose.

5. Disclosures of your personal data

We may share your personal data with third parties, including:

• External third parties as described in the Glossary.
• Third parties in the event of a business sale, transfer, or merger.

We ensure that third parties respect your personal data and comply with legal standards.

6. International Transfers

6.1 Some of our external third parties are based outside the EEA or their processing operations are based outside of the EEA (for our delivery and shipping providers), so their processing of your personal data will involve a transfer of data outside the EEA.

6.2 Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• 6.2.1 Subject to paragraphs 6.2.2 - 6.2.5 (inclusive) below, We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
• 6.2.2 Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
• 6.2.3 Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US. For further details, see European Commission: EU-US Privacy Shield.
• 6.2.4 We will only transfer your personal data to countries in respect of which there is no adequacy decision referred to in paragraph 6.2.1 or in respect of transfers to the US, where the provider is not a part of the Privacy Shield under paragraph 6.2.3, if we, or our processor, has provided appropriate safeguards in relation to the transfer, and enforceable data subject rights and effective legal remedies are available. If you would like to know what the relevant safeguards are, please contact us.
• 6.2.5 Where there is no adequacy decision referred to in paragraph 6.2.1 or safeguards referred to in paragraph 6.2.4, or, in respect of transfers to the US, the provider is not a part of the Privacy Shield under paragraph 6.2.3, we will only transfer your personal data if:
• 6.2.5.1 You have explicitly consented to the proposed transfer, and have been informed of the risks of such transfer due to the absence of an adequacy decision and appropriate safeguards;
• 6.2.5.2 The transfer is necessary for the performance of a contract between us or due to pre-contractual measures taken at your request;
• 6.2.5.3 The transfer is necessary for the conclusion or performance of a contract concluded in your interests between us and a third party; or
• 6.2.5.4 We are otherwise in compliance with applicable law.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and any legal or contractual requirements we are subject to.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

10. Glossary

Controller: The entity determining the purposes and means of personal data processing.

Legitimate Interest: Conducting and managing our business in our interests or those of a third party.

Performance of Contract: Processing your data necessary for a contract's performance.

Personal Data: Any information relating to an identified or identifiable natural person.

11. Cookie Policy

11.1 A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

11.2 We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.

11.3 Overall, cookies help us provide you with a better website experience. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

11.4 You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer.

11.5 You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, blocking all cookies may prevent you from accessing all or parts of our website.