Frequently Asked Questions

A large number of our light fittings do come with light bulbs included in the price. Where light bulbs are not included, you'll find suggested light bulb choices for your fitting clearly indicated in "related products" located underneath the price on the individual listing. You can also easily find any light bulb by using our quick and easy Bulb Finder Tool.

Yes - all prices are inclusive of VAT.

Yes. We offer a two year guarantee on al our light fittings. Many products also carry a manufacturers' extended warranty that can range from 2 - 20 years. Should the guarantee information not be clear on any product, simply call our customer services team and we'll be happy to give you the specific information.

For your peace of mind - in the rare event that an item does not work as it should - just contact us and we wil advise how we proceed. Your can email or telephone our experienced customer services team via customerservice@onlinelighting.co.uk

Our 30 day 'Change Your Mind' guarantee

We want you, our customer, to be delighted with your lighting products. In the unlikely event that an item isn't quite right, we offer a 30-day 'Change Your Mind' guarantee on most items*. This means that you can easily return part (or all) of your order after it has been delivered. You won't have to wait long for your refund as we aim to process al 'Change Your Mind' returns and credits within 14 working days.

If you're returning items under our 'Change Your Mind' guarantee, you must ensure the products are robustly packaged for safe return, placing the original manufacturer's packaging within a suitable outer box. Please note that the manufacturer's packaging, instructions and accessories (where applicable) must be returned in a completely resalable condition, otherwise this may affect the value of your credit.

Also, it's important to note that the cost of returning your products under our 'Change Your Mind' guarantee is your responsibility as the buyer - please see our Returns Page for more details of how you can return your item (s). * We say 'on most' items' as, unfortunately, special order items that you've asked us to source directly from a supplier cannot be returned - unless faulty.

We pride ourselves on price checking our products regularly to be very competitive. However, if you are considering placing an order for an unusually large quantity of products please contact our sales team at sales@onlinelighting.co.uk and they will be happy to talk to you.

Our entire site is secure by way of 128-bit SSL (Secure Socket Layer) encryption, which is the Industry Standard for safe online shopping. The small 'padlock icon' to the left of the URL bar at the top of the page confirms the security of our site. In addition, your personal data is totally protected and we never store credit card details.

Paying for your order could not be easier. We accept all major debit and credit cards (without extra charges incurred), including Visa, MasterCard, Maestro and American Express. Payment can also be made by BACS, cheque and through PayPal.

Our team of buyers are constantly price checking our products as we pride ourselves on offering quality products at very competitive prices. However, if you have a query on the price of our products, please don't hesitate to cal our customer services team.

We keep our customers fully informed by email of the status of any out-of-stocks or delays. We are one of the few lighting companies in the UK to hold over 4000 lines in stock and our aim is to have 95% of stock available at any one time. If an item you require is shown to be out of stock, please either place your order, whereupon we wil contact the supplier and chase for an earlier delivery date, or email our sales team at sales@onlinelighting.co.uk.

When you order online, you'll see your Order Confirmation on screen after your payment has been processed. We then follow this up with an emailed Order Confirmation, so you can be confident that your order has been received and is being processed.

If you are concerned that we may not have received your order, simply email our sales team at info@onlinelighting.co.uk and a member of the team will be happy to track the status of your order.

Our customer services team are ready to answer any queries you may have Monday to Friday, 9am to 5pm. Email them at customerservice@onlinelighting.co.uk for a fast and efficient response.

We process orders very quickly - often within minutes of them being placed online - so if you would like to change or cancel your order, please contact our customer service team as soon as possible.

We'll do our very best to make any alterations to your order prior to it being dispatched, but it's very likely that your order wil already have been picked, packed and dispatched.

If this has happened, then we wil be unable to change your order (as it will have already left the building!), but you'll be able to take advantage of our convenient 'Change Your Mind' guarantee and simply return any unwanted items to us for a refund. See here for full details of our returns policy.

We deliver throughout the whole of the British Isles - which includes Northern Ireland, Shetland and Orkney, the Western Isles, Channel Islands and Scilly Isles.

We also deliver to many European countries including Rep. of Ireland, Belgium, Denmark, France, Germany, Luxembourg, Netherlands and Sweden. We can also deliver further afield - please contact our customer at customerservice@onlinelighting.co.uk for a fast and efficient response.

We use an international professional carrier who take the utmost care and pride in delivering your order quickly and efficiently. Items are robustly packaged and barcode labelling is used to speed up this process. Furthermore, with their market-leading 'one hour delivery window' service, you'll always be available to receive your package. Don't forget - a signature will be required to ensure you have safely received your order.

Standard Delivery (1 day excl. Sunday & Public Holidays) - Mainland UK*

When you spend under £30 - £6.99

When you spend £30 to £69.99 - £4.99

When you spend over £70 - FREE

2-5 Day Delivery (Northern Ireland, Highlands & Islands - see below for details)

When you spend under £30 - £8.99

All orders over £30 - £6.99

If you'd like to have your order shipped to Northern Ireland, this may incur extra charges depending on the size of your order and this wil be charged differently to the abov rates. You wil get a cal to confirm the delivery charges if this happens.

2-5 Day Delivery (Channel Islands)

All orders.

£34.99 International Options (2-7 working days - see below for details)

Contact us for a delivery quote.

We can ship our products worldwide but due to the complexity (sizes, weight, shape) we lave to request shipping prices from our courier.

POA*

Some exclusions apply.

*Customs charges apply. Advice for ROl customers.

1-2 working days - Most of mainland UK

2-5 working days - AB12-AB13, AB22-AB23, AB32-AB45, AB52-AB56, BT, DG7, DG9, FK17-FK21, GY, HS, IM, IV, JE, KA27-KA28, KW, PA20-PA80, PH8-PH10, PH13, PH15-PH26, PH30-PH50, TR21-TR25, ZE

5-7 working days - Rep. of Ireland

3-10 working days - Any non-stocked item delivered directly from our suppliers

2-5 working days - Belgium, Luxembourg, Netherlands

3-4 working days - Denmark, France, Germany

4-7 working days - Sweden

*Excludes Sunday and Public Holidays.

Yes. Once your order is on its way, you'll receive an email and/or a text from our carrier confirming that they will be delivering your order shortly and confirming your two hour delivery slot.

The text and/or email will outline your personal Tracking number and details of how to monitor the order's progress until it reaches your designated delivery address. Our carrier can even provide you with proof of delivery should it be required.

Should you not be in when your delivery driver calls, our carrier will endeavour to leave your delivery, signed for, by a neighbour or other suitable person. if no-one can be found, they will return the order to the depot for safe keeping, leaving you a card with the delivery information and contact number for collection.

This very rarely happens. You can see that our reviews rating on our website is high and we pride ourselves in qulity checking your order during the picking and packing process. In the unlikely event that you received the wrong items, we make the process of rectifying this very simple.

Just contact our customer services team straight away and leave the rest to us : customerservice@onlinelighting.co.uk

We're open Monday - Friday, 9am-5pm and would love to help you out with any problems or questions on your order.

We take every care when packing and delivering your order to ensure that it arrives safely and in full working order. please inspect you order within 24 hours of arrival and, in the very rare event that goods are damaged in transit, please report to us as quickly as possible and no later than 30 days. We will be happy to assist with a replacement if applicable or refund back you r original method of payment

Almost all items covered by our 'Change Your Mind' guarantee which allows you to return unused products within 30 days of purchase and receive a full refund. You will not be charged a handling or re-stocking fee - you only pay for the cost of returning your order. The packaging and all its contents must be intact and in a saleable condition - e.g. no marks on the manufacturer's packaging, complete set of instructions etc..

This guarantee does not apply to non-stock, one-off items orders as a "special" or on certain season all products. Please see our Returns page. for details of how you can return your order.

In the unlikely event that you need to return a damaged or faulty item, please go to our Returns page. to arrange collection, or a convenient drop off point.

Yes - no problem. Our 'Change Your Mind' guarantee is included with most products. This guarantee gives you the right to return any unwanted items within 30 days of receipt, with no hassle and no fuss. For more information go to our Returns page.

Yes. Under the WEEE Directive (Waste Electrical and Electronic Equipment Regulations), we're pleased to offer our customers free recycling for eligible household electrical items on a like-for-like basis. In other words, when you buy a lighting product or electrical items from us, we will accept you old items and recycle them for you. Also, under the Waste Batteries regulations, we offer a take-back scheme for all portable waste batteries.

Visit our WEEE and The Waste batteries Regulations page for more information on both services

We're committed to supplying you, our customer, with the products you need. This includes our huge and comprehensive range of Low Energy lights and fittings, and lamps with lower quantities of heavy metals, such as mercury.

We use recyclable packaging and, by holding large quantities of our product range in stock at any point in time, we can usually deliver complete orders, which minimises deliveries, thereby keeping lorries off the road and reducing our carbon footprint.

We are always looking for ways to reduce our impact on the environment whilst still offering a professional, reliable service to our customers. As part of this, we offer all our customers the option to receive their invoices by email, as opposed to printed hard copies. If you wish to no longer receive printed invoices, please let our customer service team know : customerservices@onlinelighting.co.uk

When taking your light bulbs and light fittings abroad, you need to ensure that they are compatible with electricity supply of that country. Product sold in the UK are generally produced to meet CE standards, which means they should be suitable for use in most European countries. However, it is important to check with a qualified person within your destination country to give you the accurate information you require before attempting to install and use these products.

Please note : Online Lighting's guarantees and warrantees of products are only valid on products used within the UK. Some manufacturers do offer international guarantees.